- Multi-language interface
- Translation and lang file import/export
- SEO-fiendly URLs, custom meta tags
- SEO-optimized ad browsing for best indexing by SE's
- UK and US Postal code/distance search
- User groups (individuals, dealers, etc)
- Paypal, 2Checkout, and Authorize.NET integrated
- Pre-moderation and Post moderation of all listings
- Multiple Picture Upload interface
Find the most up-to-date and comprehensive information about Support Service for Auto Software on our corporate website
We are proud to offer our customers quality and responsive technical support because we intend to help you establish and run your successful online business. Our staff will gladly assist you in deploying, maintaining, and developing your iAuto-based website.
Our support is free for the first six months after you purchased iAuto Standard Edition, and it is only $49.00 per month afterwards. You may order support for your iAuto Special Edition copy for only $49.00/month.
Please contact us for any questions regarding our services and support, and we will promptly respond to your inquiries (please read the Support Requests bit below first). Alternatively, you may browse our FAQ section or visit our product support forum.
What tech support includes
Assisting customers in implementing code customizations, particularly, providing info on how to implement this feature, or that function, is only limited to minor or general-purpose recommendations. More specific requests are considered customizations that are charged for separately.
How Support Works
The best way to contact Support is to email
us at email@example.com.
The other way to obtain support is to post
your inquiry to our iAuto/iRealty Support
How Support Forum Works?
We respond to the requests in our Support
Forum whenever we have no pending email support requests from the
eligible Standard and Special Edition customers.
Forum-based support is free for
There are no response time guidelines or
standards for free forum-based support.
We are constantly working on improving the quality and efficiency of our support. One of the simple ways to reduce the response time and to improve the efficiency of our support efforts is to follow the simple guidelines described below:
- Provide a detailed description of the issue
Typically, phrases like "that thing doesn't work" do not explain much. Instead, try to give a three to four sentence description of the actions you performed and the result that failed to appear as expected by you. A good example: 'When I click the Search button on page (pageurl), the following error message appears: "Undefined call to system function in module/....." (error_message url).'
- Copy all error messages and their urls
We will be able to know exactly where the error appears, and the messages will provide us with enough info to diagnose the problem quicker. Also, one long email with 5 points in it is always better than five short ones with one point in each. We'd rather work on your project instead of sifting through emails.
- Provide access details to your FTP/hosting account and admin panel
We do need the following information to check on the server environment you are working in, the software (including all the files installed), and the database in order to resolve some issues:
- Your installation URL for the software
- URL to the hosting SP's Cpanel complete with Cpanel user name and password
- FTP and/or SSH access details: user name and password
- Access to your MySQL database (phpMyAdmin preferred)
- Admin name and password for the software back-end
Providing this info with the problem description will allow us to maybe fix the issue before you wake up the next day (taking into account a potential timezone difference) instead of waiting for two days to resolve the hurdles with access. Be sure to change the passwords for your hosting account and the admin panel after we are done.
- Please give us a chance to do something
We fully understand that you have an issue, and we are trying our best to resolve it in the quickest manner possible. Bugs are inevitable, every single piece of software has them, and we all have to deal with that.
However, there may be other people who addressed their issues before you, and we are now working on their stuff. We try to be flexible and to take emergencies into consideration, and let us assure you that as soon as we are available, we will devote our undivided attention to your case. We have the greatest customers on Earth, we simply cannot afford to keep you unhappy.
Thank you very much. I did get a chance to complete a survey, and
I really appreciate the follow up that you consistantly provide.
Thank you very much!
Awesome customer support!
Noel Martin S Bautista
Works perfect! Thank you. Must to say that you have a good service and support at your company. Good works.
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